Beschreibung
Kanom Chatbot for Customer Support & Sales adds an AI-powered chat widget to any WordPress site in two minutes. Hosted AI is included — there are no API keys to manage, no separate accounts, and no setup beyond activating the plugin. Start free with 30 messages every month, no credit card required. Upgrade only when you actually need more.
The chatbot is trained on the business information you provide — your products, prices, policies, FAQ, and tone of voice — so every answer stays on-brand and accurate. Visitors get instant answers, you save support time, and you capture leads that would otherwise have left without saying a word.
Use cases
24/7 Customer Support — Deflect repetitive tickets (shipping status, returns, account questions, password resets) before they reach your inbox. Visitors get answers in their own language, day or night.
Lead Generation — A conversation converts better than a static contact form. The bot asks qualifying questions, captures emails, and pushes warm leads to your CRM via webhook so your sales team only sees the real ones.
E-commerce Sales Assistant — Answer pre-sale questions right on the product page (sizing, materials, shipping windows, compatibility), recommend related products, and nudge visitors who linger on the cart toward checkout.
FAQ Automation — Turn a long, scrollable FAQ page into a conversation. Visitors ask in their own words; the chatbot answers from your existing help content and cites the source.
Appointment Booking — Let visitors book a meeting inside the chat without leaving the page. Connect Google Calendar, Calendly, or any iCal feed and the bot only offers real availability.
User Onboarding — Meet new users inside your product, answer setup questions in real time, and guide them to their first win without scheduling a single onboarding call.
Features
- Floating chat widget with custom colors, logo, avatar, name, greeting
- Custom AI prompt builder for your business
- Hosted AI included — no API keys or accounts required
- Monthly usage limits (Free 30/mo, Starter $19/mo through Enterprise $199/mo)
- License key / SaaS account activation
- Chat history with configurable retention (off, 30, 90, 180, or 365 days)
- Admin chat logs page with filters, view, delete, CSV export
- GDPR-friendly: optional chat storage, IP anonymization, privacy notice
- Shortcode support:
[kanom_chatbot] - Per-IP rate limiting, nonce-protected REST + AJAX endpoints
- Custom DB tables for sessions, messages, and monthly usage
External services
This plugin requires our hosted AI service to function. There is no option to run it without it — the AI provider key is held server-side and never ships with the plugin.
The plugin communicates with our hosted service at wpsmartchatbot.com (operated by us). All routes are sub-paths of https://wpsmartchatbot.com/wp-json/wpsc-saas/v1/:
/trial— issues a free license. Sent: site URL, admin email. Called the first time a visitor sends a chat message (not on activation)./activate,/deactivate— register/deregister this site against a paid license. Sent: license key, site URL./validate— daily license re-check. Sent: license key, site URL./plans— fetches the public plan catalog for the Usage & Billing page. No personal data sent./usage— reports the local monthly message count. Sent: license key, site URL, message count./chat— proxies the visitor’s conversation to a third-party AI provider (currently DeepSeek). Sent: license key, site URL, the chat messages, and the AI prompt you configured (business name, FAQ, tone, etc.)./checkout/{plan}— opens a Stripe checkout link in a new tab when an admin upgrades.
Data sent depends on the route — see the per-route list above. The visitor’s chat messages and your AI prompt are forwarded to the AI provider only via the /chat route, and only when a visitor actually sends a message.
- Service endpoint: https://wpsmartchatbot.com/wp-json/wpsc-saas/v1
- Terms of Service: https://wpsmartchatbot.com/terms
- Privacy Policy: https://wpsmartchatbot.com/privacy
By installing and activating this plugin, you agree to the Terms of Service and Privacy Policy linked above.
Roadmap
- Team accounts & multiple chatbots per account
- WhatsApp integration
- Lead capture & email notifications
- Human handoff
- Analytics dashboard
- Multilingual support
- WooCommerce integration
Installation
- Upload the
kanom-support-sales-chatbotfolder to/wp-content/plugins/. - Activate from the Plugins menu. A free license is issued automatically the first time a visitor sends a chat message — no contact with our servers happens before that.
- Go to Kanom Chatbot for Customer Support & Sales Business to fill in your business info, then Design to customize.
FAQ
-
Is it really free?
-
Yes. Every site gets 30 AI messages per month at no cost, with no credit card required and no time limit. Paid plans (Starter, Growth, Scale, Enterprise) unlock larger monthly limits and more sites per license. You can stay on the free plan as long as you want.
-
Do I need to bring my own OpenAI / Anthropic / DeepSeek API key?
-
No. The AI provider key is held server-side on our hosted service. You install the plugin, activate it, and the chatbot is live — no separate accounts to create, no keys to manage, no billing with a third party. We currently use DeepSeek behind the scenes; the model may change as better options become available.
-
Can the chatbot answer questions specific to my business?
-
Yes. In the AI Agent admin page you provide your business name, a description, your tone of voice, your FAQ, and any policies (returns, shipping, hours). Everything you write there is sent to the AI as a system prompt on every conversation, so answers stay on-brand and grounded in your real content.
-
Will it run without contacting your servers?
-
No. The plugin is a thin client: every chat message is proxied through wpsmartchatbot.com to the AI provider. This is how we can ship a chatbot without asking you for any API key. The full list of routes the plugin calls is in the „External services“ section above.
-
Is it GDPR-friendly?
-
The plugin ships GDPR-aware defaults: visitor IPs can be anonymized before storage, chat retention is configurable (off, 30, 90, 180, or 365 days), and you can disable chat storage entirely. EU customers can request a copy or deletion of their data by contacting our support email.
-
Does it work with any WordPress theme?
-
Yes. The chat widget renders in its own DOM with an isolated style scope, so your theme’s CSS doesn’t interfere and vice versa. It works with classic themes, block themes, page builders (Elementor, Divi, Bricks), and headless setups.
-
Will it slow down my site?
-
No. The widget script is ~30 KB minified, loaded asynchronously in the footer. It makes zero blocking requests and no third-party CDN calls. PageSpeed scores are unaffected.
-
Can I hide the chatbot on mobile or specific pages?
-
Yes. Design Hide on mobile devices disables the widget on phones. To hide on specific pages, conditionally remove the shortcode (or use the global toggle and place
[kanom_chatbot]only on the pages you want). -
Where is chat data stored?
-
In your own WordPress database, in three custom tables (
{prefix}_kanom_sessions,{prefix}_kanom_messages,{prefix}_kanom_usage). Nothing is stored on our side beyond your license record and aggregate monthly usage count. -
Can I upgrade or cancel anytime?
-
Yes. Plan changes go through Stripe — you can upgrade, downgrade, or cancel from Usage & Billing Manage subscription. Cancellations take effect at the end of the current billing period.
-
What happens to my data if I uninstall the plugin?
-
The plugin’s
uninstall.phpdrops its database tables and deletes its options. Your license remains valid on our side, so you can reinstall later without losing your subscription. -
How do I get support?
-
Open a thread in the Support forum on this plugin’s wordpress.org page for general questions. For account/billing/license issues specific to your installation, email support through your hosted dashboard or website.
Rezensionen
There are no reviews for this plugin.
Mitwirkende & Entwickler
„Kanom Chatbot for Customer Support & Sales“ ist Open-Source-Software. Folgende Menschen haben an diesem Plugin mitgewirkt:
Mitwirkende
Übersetze „Kanom Chatbot for Customer Support & Sales“ in deine Sprache.
Interessiert an der Entwicklung?
Durchstöbere den Code, sieh dir das SVN Repository an oder abonniere das Entwicklungsprotokoll per RSS.
Änderungsprotokoll
1.0.4
- Added a „Check for existing license“ button on Usage & Billing. Useful after reinstalling the plugin on a site that already has a license attached on the server.
- Added a „Resend license email“ action in the admin notice shown when a paid license is already attached to the site — for admins who lost their original welcome email.
- Disabled the „Re-check now“ button when no license key is in the input.
1.0.3
- Added „Visit plugin site“, „Documentation“, and „Support forum“ links to the plugin row on the Plugins admin page.
1.0.2
- Fixed: a site with an active paid license could be issued a duplicate free trial after re-installing the plugin. The server now detects existing paid licenses and the plugin shows an admin notice asking the admin to paste their existing license key.
1.0.1
- Expanded the plugin description with use cases and free-plan information.
- Added a Frequently Asked Questions section to the wp.org plugin page.
- Shortened the WP admin menu label to „Kanom Chatbot“.
1.0.0
- Initial release.